Q: What evidence do I need for repair requests?

A: Provide evidence of the defect and follow the tests requested.

Q: Can I return a non-defective product for repair?

A: If the product is not defective, you'll pay for shipping to and from the repair center.

Q: What happens if parts are replaced during repairs?

A: Components that need replacement may be substituted with new stock parts.

Q: Do you offer temporary replacements during repairs?

A: No, temporary replacements or loaner products are not provided.

Q: What if the serial number needs replacement during repairs?

A: The serial number may be substituted with a new one if needed.