Shipping

How long will the delivery take?
The delivery time is the estimated number of business days it takes after the product has been shipped to arrive to your location if nothing goes wrong duri...
Mon, 6 Nov, 2023 at 8:57 PM
Why is my order not shipping?
Fulfillment time: Time it takes to process the order. We will check cancellation and modification requests, register your package, print a label and pac...
Thu, 15 Sep, 2022 at 5:32 AM
When will my order ship?
We ship out every order on every business day at 8AM, Korean time. DHL, Fedex Shipping time: 8AM (Business days, Korean time) Examples: Orders ...
Mon, 6 Nov, 2023 at 9:06 PM
Why does my address not work during checkout?
"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."...
Mon, 6 Mar, 2023 at 9:35 PM
How can I determine if my address is eligible for shipping?
To determine whether your address is available for shipping, please follow these steps: 1. Create a test order and enter your address. 2. Select an ...
Fri, 31 Mar, 2023 at 4:31 AM
Why didn't I receive a tracking number?
1.Your order has not been fulfilled yet If your order has not been fulfilled yet, you will have to wait until your order is fulfilled to receive a tracking...
Mon, 6 Nov, 2023 at 8:56 PM
August 15th (Tuesday) - National Holiday - Order/Ticket Delays
Dear valued customers, We would like to inform you that Tuesday is a national holiday in Korea, and as a result, our services will not be operational...
Sun, 13 Aug, 2023 at 10:00 PM
How much is the shipping fee?
Last update: 2023-12 The shipping rates will depend on the size of your package, the shape, weight, contents, and your location. 1. USPS Economy &...
Sun, 17 Dec, 2023 at 11:06 PM
In what language should I write my address?
For all countries, if you select DHL, USPS, Amazon, or FedEx as a carrier, you must write your address in English characters. Please find the most recent an...
Mon, 6 Nov, 2023 at 9:02 PM
Notice of Holiday Closure: Impact on Shipping ( Nov 23-24th, 2023)
Our fulfillment center in the USA will be closed on Thursday and Friday (November 23th - 24th, 2023) due to the local national holiday.  As a result, USPS ...
Wed, 22 Nov, 2023 at 1:18 AM