Shipping

How long will the delivery take?
We understand that you're eager to receive your order as soon as possible, and we want to provide you with as much information as we can about the estim...
Wed, 26 Nov, 2025 at 1:34 AM
Why is my order not shipping?
Fulfillment time: Time it takes to process the order. We will check cancellation and modification requests, register your package, print a label and pac...
Thu, 15 Sep, 2022 at 5:32 AM
When will my order ship?
We ship out every order on every business day at 8AM, Korean time. DHL, Fedex Shipping time: 8AM (Business days, Korean time) Examples: Orders ...
Wed, 26 Nov, 2025 at 2:25 AM
Can you lower the value on shipment so I can avoid tax?
We are very sorry that we can not do that. 
Wed, 26 Nov, 2025 at 2:26 AM
Why does my address not work during checkout?
"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again....
Wed, 26 Nov, 2025 at 2:28 AM
How can I confirm if delivery is possible to my address?
To determine whether your address is available for shipping, please follow these steps: 1. Select an item that is currently in stock. 2. Create a...
Wed, 26 Nov, 2025 at 2:31 AM
Why didn't I receive a tracking number?
1.Your order has not been fulfilled yet If your order has not been fulfilled yet, you will have to wait until your order is fulfilled to receive a tracking...
Mon, 6 Nov, 2023 at 8:56 PM
In what language should I write my address?
When it comes to shipping and carriers, the language in which you write your address can be crucial.  Here are some important points to keep in mind: ...
Fri, 5 Jul, 2024 at 4:03 AM
Delivery to Military Zones Not Available
Delivery to areas classified as military zones may be restricted due to military reasons.  Therefore, delivery to these classified military zones is not po...
Fri, 15 Mar, 2024 at 12:52 AM
[RINCOS] Notice for RINCOS Taiwan Customers
We want to ensure that your order is processed smoothly and efficiently.  In order to do so, we require all customers to complete a real-name verificati...
Fri, 13 Dec, 2024 at 2:23 AM