Order

If I refuse to pay Import VAT and Customs duty , what will happen?
If you are an international shopper, it is important to understand the VAT and Customs duty policies in your country. When you purchase a product from a for...
Wed, 7 Aug, 2024 at 8:57 PM
What should I do if I forgot my login password?
If you forgot your login password for Pulsar.gg, don't worry, there are a few steps you can take to regain access to your account.  Firstly, you can tr...
Fri, 31 Mar, 2023 at 2:47 AM
How can I merge two orders?
Orders are not automatically merged. If you have made two separate orders, they will be shipped separately, and you will pay the shipping fees twice. If you...
Wed, 26 Nov, 2025 at 12:19 AM
How can I cancel or modify my order?
The deadline for cancelling or modifying your order is 8am KST on the next business day after placing it (Korean Time). To modify your order, there are ...
Wed, 26 Nov, 2025 at 12:24 AM
My shipping option displays as "Shipping", what does it mean?
This happens when one product is only available in one location, and one is only available in another warehouse. Both shipping costs are added up together, ...
Sun, 30 Jul, 2023 at 9:26 PM
When will I receive my refund?
Payment Company Refund processing time: PaymentWall: 5-20 Business days Paypal: Instant-3 Business days If you have any issues with a Paypal transaction,...
Wed, 26 Nov, 2025 at 12:32 AM
What is my order status?
To view your order status, you need to go to your order status page. The link was sent to you when you placed your order. The confirmation email was sent to...
Wed, 26 Nov, 2025 at 12:40 AM
How can I buy and use a gift card?
1. Go to pulsar.gg/products/pulsar-gift-card. 2. Select the amount. 3. Add to cart. 4. Enter your address, you must make sure to enter an accessible email, ...
Wed, 26 Nov, 2025 at 12:47 AM
Any updates on my order?
To check the current status of your order, there are two solutions: 1. Go to account.pulsar.gg and log in with the email you used when making your order. ...
Wed, 26 Nov, 2025 at 12:48 AM
Why was my bank charged twice for my order on Pulsar.gg?
If you see duplicate charges on your bank statement after placing an order on Pulsar.gg, it might be due to a technical glitch or a payment processing error...
Wed, 26 Nov, 2025 at 12:49 AM