1. Do I have to pay customs duties when ordering internationally?

Yes. International orders may be subject to customs duties, taxes, or import fees depending on the regulations of the destination country. These charges are not included in the product price or shipping fee.

In some countries, customs duties may not be applied if the value of the product is below a certain threshold. We recommend checking with your country's official customs website for details specific to your location.

2. How much will the customs duties be?

The amount varies depending on your country, the value of the goods, and the product category.

Therefore, we recommend checking the applicable customs duties through the official customs website of your country.

For your convenience, here are the HS Codes you may need when checking the rates:

- Mouse & Keyboard : 8471.60

- Mouse Pad : 4016.99

- Mouse Accessories : 3919.90

3. Can you mark my package as a gift or lower the value to avoid duties?

Unfortunately, we must declare the full value of the goods for customs clearance, in compliance with international laws. 

We appreciate your understanding.

4. What happens if I refuse to pay the duties?

If customs duties are not paid, the package may either be returned to us or discarded by the carrier or customs authority.

- If the package is returned, the return shipping fee must be covered by the customer, and we will issue a refund for the product cost only, excluding any shipping fees and taxes.

- If the package is discarded, unfortunately, a refund will not be possible.

If you have any further questions, please don’t hesitate to reach out to us at support@pulsar.gg. Thank you!