If you are unable to fix an issue on your mouse, you must try to identify the origin of the issue, and find out if there is a part of your products that is defective. If your product is defective, contact your seller. If you bought from Pulsar.gg or your seller is unable to assist, send us a ticket on pulsar.gg/support mentioning that you have tried all the tests included in this article, and we will help you find a solution.
Here are a few things you should try to identify the cause of your issue and see if you can fix it yourself:
Check the manual instructions: You can find them here, after selecting your mouse model, and then going to MANUAL / SPEC.
Computer and set up test:
- Have you tried a different PC?
- Have you tried a different USB port?
- Have you made sure the USB port you're using is 3.0 or higher?
- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)
- Have you tried removing all other devices plugged in your PC?
- Can you hear a sound from your computer when you plug in the receiver?
- Have you tried putting away any objects on your set up that may interfere with the signal?
- Have you tried a different mouse pad?
Software test:
- Have you tried uninstalling and reinstalling the latest software?
- Have you tried running the software as admin?
- Have you tried updating your mouse's firmware?
- Have you tried updating the firmware of the receiver?
More information on how to do that on this page:
https://support.pulsar.gg/support/solutions/articles/67000682624-how-can-i-update-the-firmware
- Have you tried changing the sensitivity, scrolling speed, double click speed, LOD, Ripple Control, Motion Sync, Polling rate and DPI settings?
- Have you tried pairing your mouse again?
More information on how to pair your device on this page:
https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing
Battery test:
- In the software, change your polling rate to 125Hz, and DPI Effect to OFF, how many hours does your battery last?
- When plugging your mouse into your computer, what is the color and effect of the LED?
- Turn off your mouse, plug it in directly with the cable, does it work? What color and effect is the LED?
Switch test:
- Try this test: https://www.onlinemictest.com/mouse-test/
Cable test:
- Have you tried using a different cable
- Have you plugged in the cable all the way in the mouse? (Halfway only charges)
- If you're using a 1k dongle, have you tried plugging in the receiver directly in your USB port?
- Does your mouse LED react when plugged in?
Receiver problem:
- Does your mouse work in wired mode?
- Have you tried a different USB port?
- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)
- Have you tried putting away any objects on your set up that may interfere with the signal?
- Have you tried removing all other devices plugged in your PC?
- Have you tried pairing your mouse again?
More information on how to pair your device on this page:
https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing
- What color and effect is your mouse’s LED when turned on and not plugged?
- Have you tried a different computer?
Mouse LED Signal meaning:
Off= No power
Yellow/Orange blink every 1 second = Charging
Yellow/Green blink every 0.5 second = Pairing Mode (Activated by pressing Left, Right and scroll clicks for 3 seconds)
White/Blue blink every 4 seconds = Bricked, PCB needs to be replaced
Blink Red= Out of battery
Steady White= Fully charged, plugged in
Keyboard
- Have you tried changing the switch of your key using the tool that was provided in the box?
- Have you tried updating the firmware?
- Have you tried performing a factory reset by pressing Fn + Esc for three seconds? (Note: This will reset your settings)